Frequently Asked Questions
Everything you need to know about your El Croquis experience.
What is the typical shipping time for an order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take between 7-14 business days depending on the destination.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite garments to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal.
Which payment methods do you accept?
El Croquis accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your garments sustainably produced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics wherever possible. Detailed material information is listed on each individual product page.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.