Returns & Exchanges

At El Croquis, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it remains in its original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and security seals remain attached and intact.

• 3.
  Ship the Parcel

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.